Service Controller

Salary: Up to £32,000 per annum
Location: Leeds
Hours: 39 per week
Contract: Permanent

Are you an organised, customer‑focused professional looking to take the next step in your career? We’re recruiting a Service Controller to join a leading special‑purpose vehicle company at their busy Leeds operation. This is an exciting opportunity to play a key role in a fast‑paced service environment where no two days are the same.

As a Service Controller, you’ll act as the main link between customers, engineers, and internal teams. You will take ownership of service requests from start to finish, ensuring smooth coordination, accurate planning, and exceptional service delivery. This role suits someone who thrives in a structured, hands‑on environment and enjoys juggling multiple priorities.

• Handle, log, and manage all customer service requests from initial enquiry to completion
• Plan and schedule daily workloads for engineers
• Create job cards, raise system notifications, and order required parts
• Maintain contract maintenance schedules and update service planners
• Process job sheets accurately and conduct follow‑up calls
• Communicate professionally with customers, engineers, and internal teams
• Support onsite meetings and maintain Health & Safety standards

• Monday – Thursday: 8:00am – 4:45pm
• Friday: 8:00am – 3:45pm
  (45‑minute unpaid break per day)

• Experience in service coordination, scheduling, or a Service Controller type role
• Background in automotive, engineering, or related technical sectors (beneficial)
• Strong communication and organisational skills
• Proactive mindset with strong problem‑solving ability
• Experience with SAP or similar systems (preferred)

• Salary up to £32,000
• Profit‑related bonus (5% of basic salary)
• 25 days’ holiday plus Bank Holidays
• Generous pension scheme:
  • 3.5% employee / 5.5% employer
  • 5% employee / 7.5% employer after 3 months
• Life Assurance: 5x basic salary (from day one)
• Free on‑site parking
• Discount shopping portal
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Access to training and development
• On‑site Mental Health First Aiders

If you’re ready to progress your career as a Service Controller and join a company that values service quality, technical excellence, and employee wellbeing, we’d love to hear from you.

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA