Aftercare Engineer

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

We’re looking for a hands-on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. It’s a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small-to-medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.
• Collaborate with the Head of Commercial to grow Aftercare services.
• Support procurement by sourcing components that protect and improve margins.

Must-Have:

• Mechanical or electrical engineering background.
• Ability to read and interpret technical drawings.
• Strong Microsoft Office skills.
• Experience with ERP/MRP systems.
• Previous experience in Aftercare or technical customer support.

Nice-to-Have:

• Knowledge of international import/export processes.
• CAD familiarity.
• Experience in the manufacturing sector.
• Additional language skills, especially French or Spanish.

• A confident communicator who builds trust with customers.
• Detail-oriented and process-driven.
• Commercially aware and comfortable discussing pricing and margins.
• A collaborative team player who is proactive and adaptable.
• Organised, analytical, and always thinking ahead.

• Competitive salary with commission and discretionary bonus.
• 25 days holiday plus bank holidays.
• Early finish every Friday. Hours: Monday to Thursday 8:00am–4:30pm, Friday 8:00am–1:00pm.
• Company life insurance at six times your salary.
• 5% pension contribution.
• Income protection after three years of service.
• Access to an Independent Financial Adviser.
• Office-based role in Bedford.

'Apply Now ' or reach out to Ellie @ Orion Electrotech

INDKA