Customer Service Coordinator | Orion Electrotech

Customer Service Coordinator

£28000 - £34000 per year

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Customer Service Coordinator

Hours: Monday-Friday flexible start/finish time

Location: Dunstable

Salary: £28,000-£34,000 DOE Benefits, holiday/pension, and free parking.


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Are you someone who enjoys helping customers with question and queries and consider yourself a problem solver? Do you have a background in manufacturing/engineering and have a strong dedicated attitude to improve and assist others with the capability to manage the change of priorities''enjoy working as part of a team as well as completing individual tasks and have experience in the manufacturing industry, then this is a position for you. Our client is looking for a Customer Service Coordinator to join their highly motivated and driven team. You will be joining a secure and stable business that offers a great family-feel working environment.

As a Customer Service Coordinator , you will be;

  • A main point of contact for contract administration/organising site issues/contract issues/quotations then liaising the required next steps with senior management.
  • Accept and process all orders in an accurate and efficient manner in line with company procedures.
  • Liaise with all other departments to ensure resolutions of queries are delivered efficiently.
  • Monitor & review long-term contracts/agreements/order book reviews & policies, and then work with the program manager to carry out changes not covered by the contract.
  • Assist with providing weekly & monthly reports.

As a Customer Service Coordinator, you will need;

  • A strong Customer Service background, ideally in an Aerospace/Manufacturing/Engineering environment
  • Experience with sales/sales correspondence, quotations(practices), pricing
  • Experience with handling challenging customers/situations/queries via teams/telephone and face to face
  • If you have experience in business contractual documentation, such as negotiations, dealing with queries, and invoice queries this will be highly advantageous for your application. (Desirable)
  • Strong experience with MRP/ERP systems as well as Microsoft office.

If the job role of Customer Service Coordinator sounds like it suits you, please click apply now! If you would like to hear more information about the Customer Service Coordinator role, please contact Jemma Bradshaw at Orion.

"Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website."



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